Privacy Policy – Yeolix India LLP

Last Updated: 2025

This Privacy Policy explains how Yeolix India LLP (“Yeolix”, “we”, “our”, or “us”) collects, uses, stores, and protects your information when you access or use our website, hosting services, server solutions, domain services, and WhatsApp communication services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

Name
Email address
Phone number
Billing and payment details
Company name (if applicable)

1.2 Service & Account Information

Hosting, VPS, dedicated server, reseller, or domain account details
Login and authentication information
Support tickets and communication records

1.3 WhatsApp Communication Data

WhatsApp phone numbers provided with user consent
Messaging metadata (delivery status, timestamps)
Template usage and conversation logs

Note: We do not read or store message content beyond what is required for service delivery and compliance.

1.4 Technical Information

IP address
Browser type and device information
Operating system
Usage logs and analytics data

2. How We Use Your Information

To provide and manage hosting, server, and domain services
To operate WhatsApp Business messaging, notifications, and customer support
To verify accounts and prevent fraud or abuse
To process billing, invoices, and payments
To communicate service updates, alerts, and support responses
To comply with legal, regulatory, and contractual obligations

3. WhatsApp Business Platform Usage

Yeolix provides WhatsApp messaging services using the WhatsApp Business Platform through authorized Meta-approved Business Solution Providers (BSPs).

Messages are sent only after explicit customer opt-in
WhatsApp communications strictly follow Meta and WhatsApp policies
We do not sell, misuse, or exploit WhatsApp data
Message data is used solely for service delivery, support, and compliance

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data.

Meta Platforms, Inc. (for WhatsApp Business services)
Payment gateways for secure transaction processing
Legal or government authorities when required by law or court order

5. Data Security

We implement industry-standard security measures, including firewalls, secure access controls, encryption where applicable, and regular system monitoring.